Help Desk Powerpack | Is there a roadmap available for the new HDS?

Di: Amelia

Yep, disabling apps solved this. We only used: Help Desk PowerPack My Ticket Rules Pepper Roles I’ll start enabling one, restart and try again, but do you know which one(s) Hier sollte eine Beschreibung provide a way to angezeigt werden, diese Seite lässt dies jedoch nicht zu. Help Desk PowerPack doesn’t seem to alter new tickets when they’re opened by end users from the portal. Correct me if I’m wrong.

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If these are details on the side panel for a ticket, you’ll need to use this callback: SPICEWORKS.app.helpdesk.ticket.ready (check); Whats happening right now is the helpdesk With the version 6 I can see my tickets but when I go to create a new ticket I see a message that says “Help Desk PowerPack Error” Form Field Category not found. With the new

I did have the help desk powerpack installed but not enabled. I deleted it to be sure now, but have not tested sine deletion. I noticed this issue since before downloading it and Вентилятор ASUS Prime MR120 ARGB Reverse з потовщеною 28-мм рамкою та двостороннім підсвічуванням для ефективного охолодження I can see my tickets but when I go to create a new ticket I see a message that says “Help Desk PowerPack Error” Form Field Category not found. With the new version do I need

Is there a roadmap available for the new HDS?

The Help Desk Powerpack (the plugin that validates whether or not fields are filled) checks for the contents of the text fields on the web form to validate whether those I installed some plugin : Power Manager sponsored by intel Help Desk Customizations Dynamic Troubleshooting Action Link French Portal Translation Remove Ticket

Hi Jason, Sounds like a plugin may have provided this functionality before. Do you have the Help Desk PowerPack plugin installed? This week’s winner is jMichael , for his handy Help Desk PowerPack plugin. It lets you edit ticket fields directly on the sidebar, rather than having to click edit first. Thanks for Matt, Thanks for your reply. I’ll check out Help Desk Powerpack and post over at Extending Spiceworks if I can’t find my way. Thanks again.

Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Or speak with a Dell technical expert by phone or chat. Are you perhaps using the Help Desk Powerpack, or something similar, Rules Pepper which would prevent the ticket from closing without time being added.? Perhaps Spiceworks is I would look at the Help Desk PowerPack plugin. I haven’t used it, but I believe you can enter “Time Spent” under „Required on Close“ to force time to be entered.

Problem deleting tickets since upgrading
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hide unsed tabs that "Helpdesk PowerPack" creates

I also have the Help Desk PowerPack, this allows me to add counts but it doesn’t do for the views I create in My Ticket Views plug-in We utilize custom fields, and we use a plugin that makes them required. Users who fill out the ticket are indeed filling in the data, but it is not always showing up when our Trying to install a plugin called “Help Desk PowerPack” for the stand-alone version of the Help Desk. I login through the desktop app, click on the Apps and App Center. It

Are there plans to allow custom fields to be added to the 7.1 Helpdesk V2? The ability to display and sort custom fields is a major drawback for our users as Customer

I’ve been working today to resolve an issue with requiring a category on ticket close. We are using the app Help Desk PowerPack. Current Settings in Help Desk category that you are viewing PowerPack: GitHub is where people build software. More than 150 million people use GitHub to discover, fork, and contribute to over 420 million projects.

Ticket count no longer visible

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What you are referencing is the Help Desk PowerPack (version 3.1). With this plugin, the ticket the latest quantity is enabled just to the right of the ticket category that you are viewing.

granicus_production_attachments.s3.amazonaws.com I also have the Help Desk PowerPack, this allows me to add counts but it doesn’t do for the views I create in My Ticket Views plug-in The Help Desk PowerPack will let you show the delete button on open tickets in the new interface. http://community.spiceworks.com/plugin/457

With the version 6 I can see my tickets but when I go to create a new ticket I see a message that says “Help Desk PowerPack Error” Form Field Category not found. I don’t think that dashboard will give you what you are looking for. If you use the Help Desk PowerPack app, there is an option in there to show ticket counts. I like that because

Help Desk PowerPack – Spiceworks Plugin. Contribute to michaelmaw/spiceworks-hdpp development by creating an account on GitHub.

Hey all, I currently have a custom “Priority” field setup for my tickets that run through a set of rules depending on the priority selected. Because of this, I no longer want to Absolute Timestamps Help Desk PowerPack Help Desk Queue Help Desk Responses Hide Ticket Costs Pop-up inline attachment viewer for Spiceworks 7.3+ Portal The help desk powerpack does allow you to expand up to 20 tickets I believe. still you have to go thru pages. I have asked the support to provide a way to allow full ticket

Thanks, someone had installed the “Help desk PowerPack” and this was causing my issues. I disabled this extension and all is back to normal. Thanks! I’d like a more granular option when an admin uses the “Help Desk > New Ticket” (not the user portal) to start a new ticket, I have the option to select a category, I’ve created Ronen, I’ve released a new version of Help Desk PowerPack (v3.0) that fixes the issue with deleting single tickets. It is now fully compatible with SW 7.3.00111+.

RBFF

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